Dot-Peen
Remote Technical Support
Columbia Marking Tools is expanding our service department and helping reduce customer service costs. In today’s changing environment, onsite service calls may be restricted or costly.
Dot-Peen
I-Mark – Recovery after Safety Stop
Q: What is the recovery if the safety were to go down in the middle of the marking. This does not necessarily stop the marker but the air will go down causing the marker to not mark even though it completes the sequence. What would be your suggestion on how Read more…
Dot-Peen
I-Mark Application Fault (1)
Q: Our IM-IS60, has a fault, Application Fault (1): Layout Not Found. We were unable to find any information for this and was hoping you could give us some guidance. A: It means you’re trying to mark a layout number which is not assigned to the controller. There’s a button Read more…
I-Mark
I-Mark Controller Serial Data Speed
Q: Can the serial data rate be changed from 115200? We may need to run a serial connection longer distances and 115200 doesn’t support very long runs (maybe a couple of meters). A: Yes, this is configurable within the marking controller specifications. If you have further questions or would like Read more…
I-Mark
I-Mark Tag Map for Implicit Ethernet IP Communications
Q: Would you happen to have a Tag Map for implicit communication from a compact logix to an I Mark controller? A: Attached is an example project where you can find the mapping of the bits and their function. I-Mark-Ethernet-Example
I-Mark
Q and A My I-Mark is printing backawards.
Problem: We took a controller from another machine that is undergoing some work. The controller I have currently has all the correct firmware. I do have an issue, whenever I print out data, it seems to all be backwards. IE, if I try to print 1234, I get 4321. Do Read more…
I-Mark
Tech Support for marker with firmware updates.
Q: Hello, I am trying to reach someone in the customer support group that might be able to help me with an error that I am seeing on our machine (SN AJ3832). The error says that either the firmware on the controller stopped running or that the firmware does Read more…
I-Mark Controller FAQ
Configuring IP Address
Q When trying to connect my lap top to my marking machine I receive an error letting me one or more marking machines could not connect even though they are visible. A: Your network setting on your controller and PC need to match in order to connect . Configuring Read more…
I-Mark
I-Mark Controller Start Signal
Q: I’m working with a I-Mark Series impact printer and need to know how long the I need to hold the cycle start ON for to get the marker started? A: The I-Mark marking system only requires a momentary Start Signal to begin the marking sequence. As short at Read more…