In order to give our customers the best support in this difficult time, Columbia Marking Tools is expanding our remote service department and working to reduce customer service costs. In today’s changing environment, onsite service calls may be restricted or costly. Our remote customer service is offered in three tiered levels of support to meet customer needs. We are dedicated to keeping your marking tools running smoothly through the pandemic and beyond.

Columbia Marking Tools provides technical support of the I-Mark and Handy Andy programmable marking systems. The three levels of remote support include:

Level 1 – 30 minutes of paid telephone support

Level 2 – 60 minutes of paid telephone support. May include multiple calls/call back, and remote assistance.

Level 3 – 3-4 hours of technical help. May include multiple calls, logo or program design, and remote assistance.

If you have further questions or would like a quotation, please give us a call at 586-949-8400. Or e-mail quotes@columbiamt.com.