I-Mark Temporary Files corrupted

Published by Marc Steele on

Q: We had a power outage over the weekend. I looked at the marking machine and windows boots but this is the error we’re getting trying to launch the I-Mark software.

Fatal Error
Exception: <Reboot element is missing.> was encountered during the Run phase.

Windows Error when running I-Mark after a PC power failure

A: The error your receiving is typically due to a corrupted windows temporary file.  Please navigate to the follow directory: C:\Users\*User Name**\AppData\Local and delete the temp folder “Imark” then re-launch I-Mark software.  Note that you will need to reset your options like automatic workspace to load, automatically connect ect…   These options are stored in the temp file.   I have included a screen image of the directory to be deleted for reference.

Marc Steele

Marc has been in the marking business for over 15 years. He provides technical assistance through emails and online chat.